An excerpt from Chapter 18 of Change is Good…You Go First:

Each of us wants to be part of something bigger than ourselves. Call it purpose, destiny or a simple desire to get beyond the insufficiencies of our current existence. An individual’s yearning to reach outside his life is a seed of greatness waiting for a […]

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An excerpt from Chapter 17 of Change is Good…You Go First:
Linus Pauling said, "The best way to get a good idea is to get lots of ideas." Not rocket science, but it works! The only way to keep a change culture alive, long-term, is to set the stage for innovation. Kevin Kelley, in his book, […]

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An excerpt from Chapter 16 of Change is Good…You Go First:
"What gets measured gets improved." -Pete Drucker
Here are just a few examples on what could be measured to track your progress:
What percentage of phone calls are being answered on the first, second, or third ring?
What percentage of orders are being processed, and shipped, on the […]

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An excerpt from Chapter 15 of Change is Good…You Go First:

Like the gardener, the effective leader recognizes that change takes time to take root. And pulling up the "roots" before the process has matured is a sure way to confuse people, and destroy what has been started. There is a story about a Japanese executive […]

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An excerpt from Chapter 14 of Change is Good…You Go First:
This story originally appeared in the play Some Folks Feel the Rain.
A man was lost while driving through the country. As he tried to reach for the map, he accidentally drove off the road into a ditch. Though he wasn’t injured, his car was stuck […]

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An excerpt from Chapter 13 of Change is Good…You Go First:

After analyzing the purchase histories of customer groups, Brad [Anderson, CEO of Best Buy] discovered that 20% of his customers were responsible for virtually all the transactions in which the company lost money, while an entirely different 20% accounted for the bulk of store profits. […]

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