An excerpt from Chapter 21 of Change is Good…You Go First:
"Life is full of choices…some people will choose to work for the team and embrace your culture. Others will not." -John Murphy
It’s a reality an outgoing leader finds hard to bear. Some people won’t like where you’re leading them; others might not like you.
Like it […]

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An excerpt from Chapter 20 of Change is Good…You Go First:
In the summer of 1941, Sergeant James Allen Ward was awarded the Victoria Cross for climbing onto the wing of his Wellington bomber, 13,000 feet above the North Sea, to extinguish a fire in the starboard engine. Secured only by a rope around his waist, […]

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An excerpt from Chapter 19 of Change is Good…You Go First:
They’d been a client of mine for 7 consecutive years…I suggested they give away their signature entree - a three pound lobster dinner - as a gift to their patrons on the day of their birthday. At first they chuckled and laughed, and then the […]

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An excerpt from Chapter 18 of Change is Good…You Go First:

Each of us wants to be part of something bigger than ourselves. Call it purpose, destiny or a simple desire to get beyond the insufficiencies of our current existence. An individual’s yearning to reach outside his life is a seed of greatness waiting for a […]

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An excerpt from Chapter 17 of Change is Good…You Go First:
Linus Pauling said, "The best way to get a good idea is to get lots of ideas." Not rocket science, but it works! The only way to keep a change culture alive, long-term, is to set the stage for innovation. Kevin Kelley, in his book, […]

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An excerpt from Chapter 16 of Change is Good…You Go First:
"What gets measured gets improved." -Pete Drucker
Here are just a few examples on what could be measured to track your progress:
What percentage of phone calls are being answered on the first, second, or third ring?
What percentage of orders are being processed, and shipped, on the […]

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