An excerpt from Chapter 14 of Change is Good…You Go First:
This story originally appeared in the play Some Folks Feel the Rain.
A man was lost while driving through the country. As he tried to reach for the map, he accidentally drove off the road into a ditch. Though he wasn’t injured, his car was stuck […]

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An excerpt from Chapter 13 of Change is Good…You Go First:

After analyzing the purchase histories of customer groups, Brad [Anderson, CEO of Best Buy] discovered that 20% of his customers were responsible for virtually all the transactions in which the company lost money, while an entirely different 20% accounted for the bulk of store profits. […]

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An excerpt from Chapter 11 of Change is Good…You Go First:

A paycheck is what an employee works for. Recognition and praise is what they live for! Every manager should understand that recognition is a human need…one that we all crave. And one of your greatest challenges is to find creative ways to fill that need. […]

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An excerpt from Chapter 11 of Change is Good…You Go First:

Don’t pass the buck
According to Gallagher and Ventura, the most important words of personal responsibility are as follows:
The 10 most important words:
I won’t wait for others to take the first step
The 9 most important words:
If it is to be, it’s up to me.
The […]

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Today’s method to inspire change really puts a new spin on the idea of "lead by doing." When was the last time the CEO of your company did something like this?
An excerpt from Chapter 10 of Change is Good…You Go First:

Not long ago, I read a great story in INC. magazine written by Norm Brodsky. […]

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Note this is the 9th post in our Change is Good series.
We’re going to change gears with this series of posts. Mac, our founder, has given me the ok to include excerpts from the book for our readers to reflect on. Here’s a small offering from Chapter 9, entitled Let your customers call the shots:
Every […]

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