Today’s method to inspire change really puts a new spin on the idea of "lead by doing." When was the last time the CEO of your company did something like this?
An excerpt from Chapter 10 of Change is Good…You Go First:

Not long ago, I read a great story in INC. magazine written by Norm Brodsky. […]

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Note this is the 9th post in our Change is Good series.
We’re going to change gears with this series of posts. Mac, our founder, has given me the ok to include excerpts from the book for our readers to reflect on. Here’s a small offering from Chapter 9, entitled Let your customers call the shots:
Every […]

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If you’ve ever heard of Zappos, you know they’re one of the larger online stores, and all they sell is shoes.  All kinds of shoes. But the reason they became so successful isn’t because of their wide selection, or fast shipping. Though those things were necessary to build their business, what it really comes down […]

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When was the last time you were wowed by customer service?
This week is national customer service week. It’s a time to show appreciation, not only to customers, but to the employees that make the customers happy. It’s not often enough that a company will go above and beyond to make a customer happy, but those […]

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