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	<title>Simple Truths &#187; customer service</title>
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	<description>The Blog of Inspiration</description>
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		<title>Make Today Matter!</title>
		<link>http://blog.simpletruths.com/make-today-matter</link>
		<comments>http://blog.simpletruths.com/make-today-matter#comments</comments>
		<pubDate>Mon, 03 Aug 2009 13:00:01 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[every monday matters]]></category>
		<category><![CDATA[good]]></category>
		<category><![CDATA[kelly bozza]]></category>
		<category><![CDATA[make a difference]]></category>
		<category><![CDATA[matthew emerzian]]></category>
		<category><![CDATA[positive]]></category>
		<category><![CDATA[public]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[simple]]></category>
		<category><![CDATA[truths]]></category>

		<guid isPermaLink="false">http://blog.simpletruths.com/?p=392</guid>
		<description><![CDATA[Oral Lee Brown was, for the most part an ordinary person.  A former cotton picker from Mississippi and current real estate agent in Northern California, she made $45,000 and raised two children on her own.
What made this woman extraordinary was what she chose to do one day in 1987.  She saw a young [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Remember Rule #1: It&#8217;s Golden</title>
		<link>http://blog.simpletruths.com/golden-rul</link>
		<comments>http://blog.simpletruths.com/golden-rul#comments</comments>
		<pubDate>Wed, 15 Jul 2009 22:25:57 +0000</pubDate>
		<dc:creator>Matt</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[anderson]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[golden]]></category>
		<category><![CDATA[inpsiration]]></category>
		<category><![CDATA[inspirational]]></category>
		<category><![CDATA[inspire]]></category>
		<category><![CDATA[Mac]]></category>
		<category><![CDATA[motivate]]></category>
		<category><![CDATA[Motivation]]></category>
		<category><![CDATA[motivational]]></category>
		<category><![CDATA[power]]></category>
		<category><![CDATA[rule]]></category>
		<category><![CDATA[simple]]></category>
		<category><![CDATA[truths]]></category>

		<guid isPermaLink="false">http://blog.simpletruths.com/?p=366</guid>
		<description><![CDATA[From the Simple Truths Archives, here is a little story from about the Golden Rule that can be found in The Power of Attitude:

I (Mac Anderson) grew up in Trenton, a west Tennessee town of five thousand people. I have wonderful memories of those first eighteen years, and many people in Trenton influenced my life [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Day 10: Let your actions speak</title>
		<link>http://blog.simpletruths.com/day-10-let-your-actions-speak</link>
		<comments>http://blog.simpletruths.com/day-10-let-your-actions-speak#comments</comments>
		<pubDate>Fri, 16 Nov 2007 21:05:46 +0000</pubDate>
		<dc:creator>joe</dc:creator>
				<category><![CDATA[Change is Good series]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[management]]></category>

		<guid isPermaLink="false">http://blog.simpletruths.com/day-10-let-your-actions-speak</guid>
		<description><![CDATA[Today&#8217;s method to inspire change really puts a new spin on the idea of &#34;lead by doing.&#34; When was the last time the CEO of your company did something like this?
An excerpt from Chapter 10 of Change is Good&#8230;You Go First:

Not long ago, I read a great story in INC. magazine written by Norm Brodsky. [...]]]></description>
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		<slash:comments>5</slash:comments>
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		<title>Day 9: Let your customers call the shots</title>
		<link>http://blog.simpletruths.com/day-9-let-your-customers-call-the-shots</link>
		<comments>http://blog.simpletruths.com/day-9-let-your-customers-call-the-shots#comments</comments>
		<pubDate>Wed, 14 Nov 2007 16:26:55 +0000</pubDate>
		<dc:creator>joe</dc:creator>
				<category><![CDATA[Change is Good series]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[change is good]]></category>
		<category><![CDATA[ritz-carlton]]></category>

		<guid isPermaLink="false">http://blog.simpletruths.com/day-9-let-your-customers-call-the-shots</guid>
		<description><![CDATA[Note this is the 9th post in our Change is Good series.
We&#8217;re going to change gears with this series of posts. Mac, our founder, has given me the ok to include excerpts from the book for our readers to reflect on. Here&#8217;s a small offering from Chapter 9, entitled Let your customers call the shots:
Every [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>It&#8217;s not about the shoes</title>
		<link>http://blog.simpletruths.com/its-not-about-the-shoes</link>
		<comments>http://blog.simpletruths.com/its-not-about-the-shoes#comments</comments>
		<pubDate>Tue, 16 Oct 2007 14:59:32 +0000</pubDate>
		<dc:creator>joe</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[johnny the bagger]]></category>
		<category><![CDATA[loyalty]]></category>

		<guid isPermaLink="false">http://blog.simpletruths.com/its-not-about-the-shoes</guid>
		<description><![CDATA[If you&#8217;ve ever heard of Zappos, you know they&#8217;re one of the larger online stores, and all they sell is shoes.&#160; All kinds of shoes. But the reason they became so successful isn&#8217;t because of their wide selection, or fast shipping. Though those things were necessary to build their business, what it really comes down [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>6 ways to celebrate Customer Service Week</title>
		<link>http://blog.simpletruths.com/6-ways-to-celebrate-customer-service-week</link>
		<comments>http://blog.simpletruths.com/6-ways-to-celebrate-customer-service-week#comments</comments>
		<pubDate>Mon, 01 Oct 2007 18:52:09 +0000</pubDate>
		<dc:creator>joe</dc:creator>
				<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service week]]></category>

		<guid isPermaLink="false">http://blog.simpletruths.com/6-ways-to-celebrate-customer-service-week</guid>
		<description><![CDATA[When was the last time you were wowed by customer service?
This week is national customer service week. It&#8217;s a time to show appreciation, not only to customers, but to the employees that make the customers happy. It&#8217;s not often enough that a company will go above and beyond to make a customer happy, but those [...]]]></description>
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		<slash:comments>0</slash:comments>
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