Comments on: Mondays with Mac: Learn From Southwest Airlines

By: Sandy Hart

Sandy Hart — Wed, 13 Aug 2008 21:35:16 +0000

I will begin flight attendant training next week for Southwest Airlines, and I want to be just like Sheila — Warrior spirit, fun-LUV-ing attitude, and a Servant’s heart. I’m sure it will come as no surprise that I am VERY excited to be soon associated with this great organization!

By: Judith Pearson

Judith Pearson — Mon, 28 Jul 2008 18:36:59 +0000

Hi Mac and kudos to all who work for Southwest. I am a frequent flyer and it is always a pleasure be greeted with happy Flight Attendants/Flight Crew and all who make the process of flying, which can sometimes be stressful, more of a pleasure. Southwest is my usual airline of choice and now with the new boarding system even more pleasurable. Thank you very much.

By: Darlene Pruett

Darlene Pruett — Mon, 14 Jul 2008 16:02:01 +0000

Mac,
I appreciate so much your desire and drive to inspire. When I read the article about Sheila at Southwest, I was struck by what a difference she made by choosing to live by the one-degree philosphy. I wish we could clone her positive attitude and commitment to providing extraordinary customer service.
Thanks for all you do!

By: Brian

Brian — Tue, 08 Jul 2008 12:20:47 +0000

Mac – I just wanted to say I love your site, the videos, the blog, etc. I make it a ritual to visit your site periodically as part of my “inspirational routines” and I encourage some of my clients to do the same thing. Thank you! You rock.

In this post, like many others, you point out that ANYBODY has the power to make a positive effect on others at almost any time in their life. SWA obviously encourages that in their employees and that helps make them a special company. But it goes beyond that as your story pointed out … Don’t think for one second those employees check that passion at the door when they take off their SWA uniform (Does SWA still not wear uniforms? It does not matter what you do, where you are, we all have that power.

By: Robert Story - Productivity » Mondays with Mac: Learn From Southwest Airlines

Sun, 29 Jun 2008 20:05:45 +0000

[...] » Mondays with Mac: Learn From Southwest Airlines- Simple Truths: The Blog of Inspiration Success doesn’t happen by accident. It starts with unwavering commitment from the leaders to build a dedicated team of passionate people who serve their boss: the customer. [...]

By: Dan Zadra

Dan Zadra — Mon, 23 Jun 2008 23:08:50 +0000

Hi Mac. . .I enjoyed your Southwest Airlines story and was pleased to see my name mentioned in friendship. Hope all is well, you continue to do great work and touch a lot of people. Compendium is proud to be associated with you.

To your continued success,

Dan Zadra, Compendium